Create an Incident on GeM

An incident on GeM is a formal complaint raised against a buyer or seller for a violation of GeM terms and conditions. As a seller, you can raise an incident when, for example:

• The buyer has not generated the CRAC or released payment within the stipulated time
• The buyer has rejected supplies without a valid reason
• There is a dispute about delivery, quantity or specifications in an order

Raising an incident creates an official record on the portal and gives the other party a fixed time to respond.

Steps to create an incident

You can create a new incident by following the steps below:

1. Go to the incident management tab
2. Click on the NEW button
3. Search by GeM Contract No
4. Choose the invoice
5. Select the appropriate reason for creating the incident
6. Click on Submit

tip

Keep your evidence ready (invoice, delivery proof, email communication) before you create an incident. Clear facts and documents help resolve it faster.

Call Now+91 9999119365Email -info@bidz365.com

Want to master the GeM Portal?

Join the GeM Portal Training

Join Now