Escalate an Incident on GeM

If the buyer does not reply to an incident raised by you within the stipulated time, you can escalate it to GeM. Follow the steps below:

1. Navigate to the incident management dashboard
2. Click on All incidents
3. Click on the incident you want to escalate
4. Click on Escalate

5. Enter an escalation reason
6. Click on Escalate

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Escalate only after the response time given to the buyer has passed. Once escalated, the incident is reviewed by GeM, who may take action as per the GeM terms and conditions.

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